Return Policy

How to Return

Don't love it? We'll gladly accept your eligible return items within 30 days of purchase for refund or store credit, provided that your item is unworn, unused, and still has its original tags attached. The handling fee is the responsibility of the customer and will receive a refund for the items bought not for the Shipping/Handling fees. Please see our exclusions for refund below. GIPSY is NOT responsible for goods lost or stolen in shipment and customer is required to file a claim on their own behalf if item is tracked delivered but not received. Customs fees for international shipments are the customer’s responsibility. 

If your return does not meet the above requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage that has not been reported. 

Exclusions (Store Credit Only)

• ANY full priced products, not from an excluded brand, using any promotion code with discounts over 10% are returnable for store credit only.
• Presale items are non-refundable, you may request store credit if alternative to the item is needed.
• Exclusions (non-refundable, not eligible for store credit)

• Makeup
• Accessories
• Nail Products
• Hair Products
• Jewelry
• Products marked as Sale

Exchange Policy

Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item, please contact us to process a return for store credit or refund. Once returned items have been received a store credit code will be emailed to you to purchase whatever style or sizes you prefer. 

To Process a Return or Exchange 

Address for Returns

2-316 Hilton Ave

London, On, Canada

N5W2R6

Please contact us at

contact@shop-gypsy.com

 Or by Chat

Chat Business Hours

Mon-Fri 8am to 3pm

Sat- Sun Closed

Credit Card Chargebacks & Scams

Any credit card charge-backs will be handled by our collection agency. You will automatically be put into collection if we receive a chargeback for products we shipped to your shipping address. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us before simply filing a chargeback, this may help avoid ruining your credit. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.

Received damaged or the wrong item?
If you are returning an item that was damaged upon receipt, or have received the wrong item, please notify us within 24 hours of delivery by email with a description and images of the issue to contact@shop-gypsy.com before processing your return as a defective item/wrong item received.

To Process a Return

Be sure to ship back unwanted items within seven days of processing your return, or store credit only will be issued. Please note: If an item is received damaged, you must report it within 24 hours of delivery, by emailing images and description of issue to contact@shop-gypsy.com

Thank you for shopping at GIPSY! Please get in touch with us with any feedback you have on our returns process, we're always looking to improve!